Consumer Terms of Service

Introduction and who we are

These Consumer Terms of Service (the "Terms"), together with our Usage Policy (also called our Acceptable Use Policy or "AUP"), our Privacy Policy, and any Supplemental Terms that apply to a specific product, form the agreement (the "Agreement") between you and KLNR Labs P.S.A. (a Polish prosta spółka akcyjna / simple joint-stock company), with its registered seat in Gdańsk, Poland, registered under KRS [KRS], NIP [NIP], REGON [REGON], share capital [share capital], with its registered address at [address] ("KLNR", "we", "us", or "our").

KLNR builds an evidence-first family of products for legal and professional work. Our products include Search (legal search), Lexor (legal work inside Microsoft Word), FRRE.ai (professional legal work), Sign (electronic signatures under eIDAS), Comms (email), CoLab (collaborative workspace), AgentOS (AI agents and workflows), and Bill (invoicing and KSeF). Access across products is provided through our single sign-on, "klnr-gate".

Our philosophy is simple: evidence, not words. Our AI assists you with research, drafting, and analysis, but a qualified human authors the work and makes every decision. Where our systems lack a reliable basis for an answer, they are designed to abstain rather than invent one. We do not train our models on your client content or legal materials, and we respect professional secrecy and attorney-client privilege.

These Terms apply to you only when you use our products as a consumer — that is, for purposes that are wholly or mainly outside your trade, business, craft, or profession. If you use our products in a professional or business capacity, our Business / Professional Terms apply instead. By creating an account or using our products, you agree to these Terms. If you do not agree, do not use the products.

Please read carefully: Section 13 contains a limitation of liability, and the United States Supplement in Section 18 contains a binding arbitration agreement and class-action waiver that apply to consumers in the United States.

Definitions

In these Terms:

• "Services" or "products" means the KLNR products listed above and any associated apps, software, websites, application programming interfaces (APIs), and features that we make available to individuals.
• "Account" means the account you create through klnr-gate, including the information you provide (such as your email address) and your credentials.
• "Inputs" means the content, prompts, instructions, files, and other materials you submit to the Services.
• "Outputs" means the responses, drafts, citations, analyses, and other content the Services generate in response to your Inputs.
• "Actions" means operations the Services perform on your behalf at your direction (for example, sending an email through Comms or routing a workflow through AgentOS).
• "Materials" means Inputs and Outputs together.
• "Feedback" means any idea, suggestion, rating, or comment you give us about the Services.
• "Providers" means our third-party suppliers and sub-processors who help us deliver the Services (for example, hosting, model, and infrastructure providers).
• "Subscription" means a recurring paid plan for a Service.
• "App Distributor" means an app marketplace (such as Apple App Store or Google Play) through which you may obtain a product.
• "Supplemental Terms" means additional terms that apply to a specific product and that prevail over these Terms to the extent of any conflict, but only for that product.

1. Eligibility and account creation

You must be at least 18 years old to create an Account and use the Services. By using the Services, you confirm that you are 18 or older, that you have the legal capacity to enter into this Agreement, and that you are not barred from using the Services under applicable law or our Supported Regions policy.

To use most of the Services you must create an Account through klnr-gate. You agree to provide accurate and complete information and to keep it up to date. You are responsible for safeguarding your credentials and for all activity under your Account. Do not share your password or let anyone else use your Account. Notify us promptly at [security@klnr.ai] if you suspect unauthorized access.

If you register with an email address controlled by an organization (for example, your employer or a law firm), that organization may be able to administer, access, suspend, or assume control of your Account, and your use may then be governed by an agreement between us and that organization rather than by these consumer Terms.

Our Services are intended for use only in regions we support. We may restrict or decline access from regions we do not support or where providing the Services would be unlawful.

2. Use of the Services and acceptable use

You may use the Services only in accordance with these Terms, our AUP, and applicable law. The following list is not exhaustive. You must not:

• use the Services in any way that violates applicable law or the rights of others, including intellectual property, privacy, or publicity rights;
• use the Services to develop, train, or improve any competing artificial intelligence or machine-learning model or service, or to resell or sublicense the Services;
• decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code or underlying models of the Services, except where this restriction is prohibited by law;
• scrape, harvest, or systematically extract data from the Services except through interfaces we expressly authorize;
• access the Services through automated means or non-human accounts, except through an API key we issue to you;
• circumvent, disable, or interfere with security, rate-limiting, content-moderation, or authentication features;
• attempt to gain unauthorized access to any system, account, or data, or to deceive or impersonate any person;
• upload malicious code or use the Services in a way that could damage, disable, or impair them or harm KLNR, our Providers, or third parties; or
• generate or distribute content that the AUP prohibits, including content that facilitates serious harm.

We may investigate suspected violations and take appropriate action, including limiting, suspending, or terminating access.

3. Inputs, Outputs, Actions, and intellectual property

Your Inputs. As between you and KLNR, you retain all rights you hold in your Inputs. You grant us a limited, non-exclusive, worldwide license to use, host, process, and transmit your Inputs solely as necessary to provide, secure, and support the Services and to perform Actions you request, and as otherwise described in our Privacy Policy.

Your Outputs. To the extent we hold any right, title, or interest in Outputs generated for you, we assign that interest to you upon generation, subject to your compliance with these Terms and applicable law. You are responsible for your Outputs and for verifying them before relying on or distributing them. Because of the nature of generative AI, Outputs may not be unique — similar Inputs from different users may produce similar Outputs — and we make no representation that Outputs are original or non-infringing.

No training on your content. We do not use your Inputs or Outputs to train our or our Providers' foundation models. Limited exceptions apply for content we are legally required to retain or that is flagged for safety or abuse review, and for aggregated, de-identified operational data used to maintain and secure the Services. See our Privacy Policy for details.

Actions. When you instruct the Services to take an Action, you authorize us and our Providers to carry it out. You remain responsible for Actions taken at your direction. Actions may fail, be delayed, or produce unintended results; do not use Actions for time-critical or irreversible operations without independent confirmation.

Our rights. The Services, including all software, models, interfaces, and trademarks, are owned by us and, where applicable, our Providers. We and our Providers retain all rights, title, and interest in the Services and the underlying technology, except for the limited rights expressly granted to you.

4. AI limitations — not professional or legal advice

The Services use artificial intelligence. You must understand and accept the following before relying on any Output or Action:

• Outputs may be inaccurate, incomplete, out of date, or misleading, even when they appear detailed, confident, or authoritative. AI systems can "hallucinate" — produce plausible but false statements, citations, or sources.
• Our products are designed to be evidence-first and to abstain where they lack a reliable basis, but no AI system is error-free. You must independently verify every Output before relying on it.
• Outputs do not reflect the views of KLNR and are not endorsements, recommendations, or assurances of any fact, outcome, or legal position.
• The Services do not provide professional, legal, financial, tax, medical, or other regulated advice, and do not create a lawyer-client or other professional relationship. Our products assist a qualified human, who must author the work and make all decisions. Always consult a qualified, licensed professional for advice about your specific situation.
• You must not rely on the Services or any Materials to buy or sell securities or other financial products, or to receive advice about them.
• You must not use the Services for high-risk activities where errors could lead to death, serious bodily injury, or severe environmental or property damage, or as a substitute for professional judgment in such contexts.

Nothing in this Section limits any non-excludable statutory rights you may have as a consumer.

5. Feedback

If you choose to give us Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate the Feedback for any purpose, including improving the Services, without any obligation or payment to you. You are not required to give Feedback, and Feedback should not contain confidential or personal information you do not wish us to use freely.

6. Subscriptions, fees, and payment

Some Services are free; others require a paid Subscription or one-time fee. The current prices and plan features are shown on the applicable pricing page. By purchasing, you agree to pay the listed fees plus any applicable taxes, and you authorize us (or our payment processor or App Distributor) to charge your chosen payment method.

Auto-renewal. Unless stated otherwise, Subscriptions automatically renew at the end of each billing period for a further period of equal length, at the then-current price, until cancelled. We will not increase the price for a current paid term without giving you at least 30 days' advance notice; if you do not accept a price change, you may cancel before it takes effect.

Cancellation. If you subscribed through our website, you may cancel at any time through your Account settings or by contacting [kontakt@klnr.ai]. Cancellation stops future renewals; it takes effect at the end of the current billing period unless a statutory withdrawal right (Section 7) entitles you to a refund. If you subscribed through an App Distributor, you must cancel through that distributor and its terms apply.

Refunds. Except where required by law (including the EU withdrawal right in Section 7) or expressly stated, fees are non-refundable and there are no refunds or credits for partially used periods.

You are responsible for keeping your billing information accurate. If a payment fails, we may suspend or downgrade your paid features until payment is resolved.

7. EU/EEA consumers: 14-day right of withdrawal

This Section applies if you are a consumer resident in the European Union, the European Economic Area, or, where applicable, Switzerland or the United Kingdom. It supplements your statutory rights and does not limit them.

Your right. You have the right to withdraw from a Subscription or other paid contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded.

How to withdraw. To exercise the right of withdrawal, you must inform us — KLNR Labs P.S.A., [address], [kontakt@klnr.ai] — of your decision by a clear statement (for example, a letter sent by post or email). You may use the Model Withdrawal Form in Section 8, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.

Effect and refunds. If you withdraw, we will reimburse all payments received from you for the withdrawn contract, without undue delay and no later than 14 days from the day we are informed of your decision, using the same means of payment you used, unless you expressly agree otherwise. You will not incur any fees for the reimbursement.

Express consent to begin immediately (waiver). If you ask us to begin providing the digital service during the 14-day withdrawal period, you must give your express prior consent and acknowledge that you will lose your right of withdrawal once the contract is fully performed. If performance has begun at your request but is not yet complete when you withdraw, you must pay an amount proportionate to the part of the service provided up to the point of withdrawal, compared with the full contract. When you start a paid Service immediately, you confirm: "I expressly request that KLNR begin providing the service during the withdrawal period, and I acknowledge that I will lose my right of withdrawal once the service has been fully performed, and that I will pay a proportionate amount for any service already provided if I withdraw before then."

No reset. The 14-day period does not restart if you change plan tiers or cancel and re-subscribe, because you have already had an opportunity to test the Services.

8. Model Withdrawal Form (EU/EEA consumers)

Complete and return this form only if you wish to withdraw from the contract.

To: KLNR Labs P.S.A., [address], Gdańsk, Poland — email: [kontakt@klnr.ai]

(*) Delete as appropriate.

9. Statutory conformity of digital content and services (EU)

For consumers in the EU/EEA, we provide the Services in conformity with applicable consumer law, including the Digital Content and Digital Services Directive (Directive (EU) 2019/770) as implemented locally. This means that during the relevant period the digital content and services we supply must:

• be fit for the purposes for which digital content or services of the same type are normally used;
• correspond to the description, quantity, quality, and functionality we provided and to any pre-contractual information; and
• be supplied with the updates necessary to keep them in conformity.

If the Services are not in conformity, you are entitled to have them brought into conformity, to a proportionate price reduction, or to terminate the contract and obtain a refund, in accordance with applicable law. These statutory remedies are free of charge and are in addition to any other remedy. Nothing in these Terms excludes or limits your non-excludable statutory conformity and guarantee rights.

10. Software and updates

Some Services include downloadable or installable software (such as the Lexor add-in for Microsoft Word). We grant you a limited, non-exclusive, non-transferable, revocable license to use that software solely to access the Services in accordance with these Terms. We may update software automatically to maintain security, conformity, and functionality. Where software includes open-source components, the applicable open-source license governs those components and prevails over these Terms to the extent of any conflict.

11. Third-party services and links

The Services may link to, integrate with, or rely on third-party content, websites, or services (including App Distributors, payment processors, and our Providers). We do not control and are not responsible for third-party content or services, and your use of them is at your own risk and subject to their terms. References or links to third parties are not endorsements.

12. Content moderation

You are responsible for your Materials. We may use automated and human review to detect and remove content that violates these Terms, the AUP, or applicable law, and we may suspend or limit Accounts accordingly. Where we remove your content or restrict your Account, we will, where required by law (including the EU Digital Services Act) and where doing so would not breach law, compromise an investigation, or risk harm, give you a statement of reasons and information about how to appeal. You may appeal a moderation decision by contacting [kontakt@klnr.ai].

13. Disclaimer of warranties, limitation of liability, and indemnity

"As is". To the fullest extent permitted by law, the Services, Outputs, and Actions are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, error-free, or that Outputs will be accurate, current, or complete.

Liability we do not exclude. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any other liability that cannot be excluded or limited under applicable law (including non-excludable consumer rights).

Limitation of liability. Subject to the paragraph above, and to the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the total fees you paid us for the relevant Service in the twelve (12) months before the event giving rise to the claim, or (b) EUR 100. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if advised of the possibility, and we are not liable for losses that were not reasonably foreseeable. As a consumer, you should only use the Services for personal, non-business purposes; we are not liable for any business loss.

Your indemnity. To the extent permitted by law, and except where a loss results from our own breach or fault, you agree to indemnify and hold harmless KLNR and our Providers from claims, damages, and reasonable costs arising out of your unlawful use of the Services, your breach of these Terms or the AUP, or your infringement of a third party's rights. We will not seek indemnity from a consumer beyond what applicable consumer law permits.

14. Data portability and export

You may export your Materials through available account features at any time. On request, and subject to applicable law and technical feasibility, we will assist you in retrieving or porting your data when you stop using a Service. After your Account is closed or a Service ends, we will retain your data for a limited retrieval period (which we will communicate) before deletion, except where we must retain it longer to comply with law. This Section supplements, and does not replace, your data-portability rights under the GDPR described in our Privacy Policy.

15. Suspension, termination, and changes to the Services

Your right to stop. You may stop using the Services and close your Account at any time through klnr-gate or by contacting [kontakt@klnr.ai].

Our right to suspend or terminate. We may suspend or terminate your access if you materially breach these Terms or the AUP, if required to comply with law, to address a security or fraud risk, or if we discontinue a Service. Except in urgent cases (such as security, legal, or abuse emergencies), we will give you reasonable advance notice. We may terminate long-inactive free Accounts after giving notice.

Changes to the Services. We may modify, add, or discontinue features. Where a change materially and adversely affects a paid Service, we will give you at least 30 days' notice where feasible and, where required by law, the right to cancel and receive a pro-rata refund.

Effect of termination. On termination, your right to use the Services ends. Sections that by their nature should survive (including IP, disclaimers, liability, indemnity, dispute resolution, and governing law) survive termination.

16. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give you reasonable advance notice (normally at least 30 days) by email or in-product notice before it takes effect. If you do not agree to a change, you may stop using the Services and, for paid Services, cancel; where required by law you may receive a pro-rata refund. Continued use after the effective date means you accept the updated Terms. We will not apply material changes retroactively to disputes that already arose.

17. EU/EEA Supplement — governing law and disputes

This Section applies to consumers resident in the EU/EEA (and, where applicable, Switzerland and the UK). It prevails over Section 18 for those consumers.

Governing law. These Terms and any dispute arising from them are governed by Polish law and, where applicable, EU law. However, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), this choice of law does not deprive you of the protection afforded by the mandatory consumer-protection provisions of the law of the country where you have your habitual residence.

Where you can sue. You may bring proceedings against us in the courts of Poland or, at your option, in the courts of the EU Member State where you are resident, and we may bring proceedings against you only in the courts of your country of residence, in line with EU consumer jurisdiction rules.

No mandatory arbitration. Nothing in these Terms requires an EU/EEA consumer to arbitrate or to waive the right to bring or participate in court proceedings. The arbitration and class-action-waiver provisions in Section 18 do not apply to EU/EEA consumers.

Out-of-court redress. You may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr or contact a competent consumer dispute body. Your statutory rights under EU and national consumer law remain unaffected.

18. United States Supplement — governing law, arbitration, and class-action waiver

This Section applies if you are a consumer resident in the United States. It does not apply to EU/EEA consumers (see Section 17).

Governing law. For US consumers, these Terms are governed by the laws of the State of [US-state, e.g., Delaware], without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.

Informal resolution first. Before starting arbitration, you and KLNR agree to try to resolve the dispute informally for at least 60 days after written notice to [kontakt@klnr.ai].

Binding arbitration. Except as set out below, any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding individual arbitration administered by a recognized arbitration provider (for example, the American Arbitration Association) under its consumer arbitration rules, rather than in court. The arbitrator decides all issues, except that a court may decide the enforceability of this arbitration agreement and the class-action waiver.

Class-action waiver. To the fullest extent permitted by law, you and KLNR agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.

Exceptions and opt-out. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property or unauthorized-access claims. You may opt out of this arbitration agreement by sending written notice to [kontakt@klnr.ai] within 30 days of first accepting these Terms; opting out does not affect any other part of these Terms.

Nothing in this Section limits rights that cannot be waived under applicable US federal or state law.

19. Privacy — EU (GDPR) and US (CCPA/CPRA and other state laws)

Our Privacy Policy explains how we collect, use, and protect personal data, and forms part of this Agreement. KLNR Labs P.S.A. is the single data controller for the KLNR group.

EU/EEA (GDPR). If you are in the EU/EEA, we process your personal data in accordance with Regulation (EU) 2016/679 (GDPR). You have the rights to access, rectify, erase, restrict, port, and object to processing, and to lodge a complaint with a supervisory authority (in Poland, the President of the Personal Data Protection Office, UODO). You can reach our privacy team at [privacy@klnr.ai] and our Data Protection Officer at [dpo@klnr.ai].

United States (CCPA/CPRA and other state laws). If you are a US resident, you may have rights under the California Consumer Privacy Act as amended by the CPRA and under other state privacy laws (such as those of Virginia, Colorado, Connecticut, Utah, and Texas), including the rights to know, access, correct, delete, and obtain a copy of your personal information, and to opt out of "sale" or "sharing" of personal information and of targeted advertising and certain profiling. We do not sell your personal information. To exercise these rights, contact [privacy@klnr.ai]. We will not discriminate against you for exercising your privacy rights.

No training on client or legal content. Consistent with our evidence-first principles and our duty to respect professional secrecy, we do not use your client content or legal materials to train foundation models. See the Privacy Policy for full details.

20. General terms

Supplemental Terms. Some Services have Supplemental Terms (for example, eIDAS-specific terms for Sign or KSeF-specific terms for Bill). They prevail over these Terms for that Service only, to the extent of any conflict.

Entire agreement. These Terms, the AUP, the Privacy Policy, and any Supplemental Terms are the entire agreement between you and KLNR regarding the Services and supersede prior agreements on the same subject.

Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided your rights are not materially reduced.

Severability and waiver. If any provision is found unenforceable, the rest remain in effect, and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce a provision is not a waiver.

Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control.

Notices and contact. We may give you notices by email or in-product. You can contact us at [kontakt@klnr.ai] (general), [privacy@klnr.ai] (privacy), [dpo@klnr.ai] (data protection officer), and [security@klnr.ai] (security). Our registered details: KLNR Labs P.S.A., KRS [KRS], NIP [NIP], REGON [REGON], registered seat in Gdańsk, address [address].

Language. These Terms may be provided in several languages; in case of conflict, the [language] version prevails, except where mandatory consumer law of your country requires otherwise.

Effective date. These Terms are effective as of [effective date].